FAQs

What is a "Ready to Ship" tumbler?

A ready to ship or RTS is a tumbler that is completed and ready to ship. These tumblers come as shown. No customization is available and they ship within 3-5 business days. 

What is a "Made to Order" tumbler?

A made to order or MTO is a tumbler design that I have made in the past and was popular. These can be customized with a name or saying. Check often as the selection can change. 

What is a rush order?

A rush order pushes your tumbler towards the front of the list. Usually two weeks sooner than listed turn around time. 

Shipping

CBV is not responsible for incorrect addresses being given at time of checkout. If a package is late or lost, please contact the shipping provider you chose at check out via email. They should respond within a few days with a full status of your package. CBV is not responsible for delivery delays. All orders will come with a unique tracking code that will be automatically sent to you via email.